Resumé
PROFESSIONAL SUMMARY
- Experienced supporting software applications in a variety of industries
- VBA and HTML programmer
- Microsoft Access and Microsoft Excel expert
- Extensive help desk experience
- Provide training for software end users
WORK EXPERIENCE
- Microsoft Access Database Consultant, 2005 - Present
- Create new reports, forms, and tables to work with user-friendly interfaces
- Add new functionality to allow users to print reports directly to PDF format
- Program Microsoft Outlook email systems and Microsoft Access databases to allow paperless interfaces
- Migrate Microsoft Access tables to Microsoft SQL Server back end
- Redesign un-normalized databases
- Train users to utilize new features
- Computer Help Desk Consultant, 2000 - 2006
- Provided over-the-phone technical support to 1,000,000 customers for off-the-shelf software applications with a customer quality rating consistently exceeding 95%; Received 45 calls per day from end users
- Solved customer problems using Microsoft Office, Microsoft Office VBA, Windows, Crystal Reports, and Lotus Notes for corporate clients in a variety of corporate settings
- Created customized applications using Visual Basic for Applications in Microsoft Applications for outside clients
- Created and presented training presentations for in-house consulting staff; Served as training presentation program coordinator for a twelve-month period
SOFTWARE SUPPORTED
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Visio
- Crystal Reports
- HTML